PEOPLE   |  MOVEMENTS   |  TALK


Would it kill you to smile?

November 16th, 2016

What’s the go-to position of your face, and how that affects everything.
I’m a bit of a sulker. There, I’ve said it. I know it’s not an attractive habit, and I’m always trying to work on that. But the default position of my mouth isn’t always a smile. Which is perhaps why fate throws so many frowning people in front of me – to act as a mirror, reflecting myself back to me in a way that I can see myself through others. And you know what? It’s not pretty.

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The subject is not important. The people are important.

November 12th, 2016

A life lesson hard-learned but well-remembered.
I am an idiot. Why? Because I walk into every meeting, every presentation, every social interaction thinking that the subject is important. And that my value will be judged based on how knowledgeable, insightful or clever I cam demonstrate myself to be on that subject. But, in fact, it is rarely if ever the subject that is important, or even worth a damn. It is the people that are important.

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Do we live in an autocracy of ideas?

October 14th, 2016

Does the insatiable appetite of innovation enslave those who might be satisfied with the status quo?
It occurred to me this morning, whilst simultaneously pedaling on my indoor trainer, listening to NPR news via web-radio and catching up on my email and Twitter stream on my iPhone, that perhaps there is a world out there that is not so hell-bent on the constant and ever-increasing pace of change we are currently experiencing.

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The trouble with the future is the past.

September 15th, 2016

That which is most likely to hold you back today and tomorrow is yesterday.
When you are in the change business, you quickly learn that your best friend and worst enemy is the past. Best friend because it informs you, thus preventing you from fulfilling Einstein’s well-known definition of insanity. Best friend because it excites you, thus providing the impetus to move forward rather than remain stagnant. Best friend because it reassures you, providing a comforting albeit false sense of security that your now-proven ability to survive yesterday is some sort of indicator that the same will continue to be true, provided you repeat that general set of actions. But the question you should be asking is not what’s right about something, but rather what’s wrong. And it is in the answering of that question whence came the realization that the past is something we could all do without.

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Skin In The Game

August 4th, 2016

Nothing says “I believe in this idea” more than taking a personal stake in its success. That’s how we roll.

A few weeks ago, we were having one of the many meet-and-greets that have become part of our daily schedule since we opened our doors. It was a sunny Sunday afternoon, and on this occasion we were meeting with the marketing director of the Canadian arm of an international car manufacturer. There was a pregnant pause in the air, the kind that inevitably follows when a client asks the question, “So, what do you guys think of our new ad campaign?” After a few moments of silence (we try to drag it out for maximum effect), I responded. “Let me ask you this, “ I queried. “Do you think that this is the solution your agency would have executed if their compensation was solely based on the results it achieved?” I assure you that the pause that followed was definitely not for effect.

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